Manufacturer reduces shipping and tracking costs by more than 30% while increasing customer satisfaction with XPO Connect
One of the largest PVC manufacturers in the United States was experiencing increased downtime due to late shipments. They also had excessive administrative overhead when trying to track their freight. They decided to find a solution for delivering on-time shipments and improved shipping visibility. Ultimately, they wanted to provide an exceptional service to their customers.
The manufacturer struggled to provide clear and timely Proofs of Delivery (POD) to construction customers, resulting in costly delays for their onsite work crews. Additionally, they were spending too much time calling for important tracking updates. To keep customers happy and margins healthy, they needed a change.
“It is now part of our policy that each of our dispatchers use XPO Connect, so that we can provide better service to our customers.”
By using XPO Connect, a centralized platform for real-time shipment visibility and status updates, the manufacturer immediately enjoyed several benefits: